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Day Translations, Inc. is a U.S.-based translation company with several offices across the country. We are not certain how many years this company has been in business, but we have found Day Translations reviews that do go back several years. In conducting our Day Translations review, we have looked at the company website, spoken with customer support agents, reviewed the testimonials housed on the site, studied customer feedback on off-site sources, checked out pricing, and then placed an order for a one-page translation. This is the summary of all that we found.

Services Offered

The services are listed on a separate link and are quite comprehensive. They include all types of translation, transcriptions, interpreting, government documents/services, and localization for digital needs. The languages are also listed – 51 of them, from English to Chinese.

The translators work as freelancers and are assigned projects according to their language expertise. They are not employees of the company.

We were specifically looking for guarantees of confidentiality of documents and couldn’t find any. In fact, documents are sent back to clients via regular mail, albeit hand delivery. There is also a statement by the company that once a customer approves a translation project on the Day Translations site, the company is not responsible for any changes or edits that occur. There is a period of time during which the documents are not in the hands of the company or of the client, in transit.

The other thing this service also touts is a $1,000,000 insurance policy, as if it is a benefit for the clients. This is an errors and omissions policy that protects the company, in the case of a lawsuit from a client or others.

There is also a link to sample translations. We accessed the link but could not access any of the samples. It appears the links may be broken.

Prices and Addons

In comparison to industry averages on pricing, Day Translation is pricey. Prices are not published on the site. In order to get a price quote, a customer must complete and order form and then wait for a quote to come via email.

We ordered a one-page letter of 436 words – nothing technical or complex – and our quote was $0.12 per word, or $61.32. This was much higher than other services offered for the same piece.

There are additional charges for some services, such as notarization, and costs of mailing run from $30 to $60, dependent upon destination.

Quality of Services

Quality has to be determined by customer feedback. On the site, feedback is excellent and fully positive. Off-site, there are comments and reviews that are not as complimentary. Reviews are mixed, and perhaps this is a factor of the quality of the translator assigned to the task. The company requests feedback through Google+ only. The concern is that they then have control over that, and, in fact, provide a guide for a customer to do so. We therefore looked elsewhere. Some were satisfied with the product quality; others, not so much.

The piece we ordered for $60.00+, translated from English to Italian, we then showed to a native Italian, who teaches the language too. The translation was flawed in several areas – some idioms were not translated correctly, and this was disappointing.

Pros & Cons

There are certainly some positive things to say about Day Translations. The site itself is well-appointed and easy to navigate. The array of services is certainly comprehensive, and the company does have credibility through a physical corporate address, phone number and live chat feature.

What concerns us are the following:

  • Cost is quite high
  • Quality is not consistent – it seems to be dependent on the freelancer who is assigned. The company should review translations to make sure that quality is not compromised.
  • We are unable to access the samples

Overall, we would give a rating of “Fair-to-Good,” again dependent upon the assigned freelancer.

14 customer reviews of

doesn't recommended this service

Negative: No actual help from their team. The urgent order of transcription assistance from English into Dutch wasn`t given as I asked. I expected more usefulness, but as a result got only slightest hint of professional help from them. Do not like it, so much do not like it!

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doesn't recommended this service

Negative: I needed two variants of Chinese on my company website. The simplified one was quite nice, while the traditional seemed to be highly unprofessional and consisted a lot of errors. Due to what I cannot recommend daytranslations, because you don`t know what you will get with them.

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doesn't recommended this service

Negative: I have only negative impression after had been working with them for one week. It was the wrong decision which I am not going to repeat ever again. Strongly do not recommend their services - as you will not be able to get at least even a translation on the average quality level. That is sad, but that is true.

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