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The following review is on Gengo, a translation services company. To properly write a review, we have taken several steps to learn as much as we can about this service provider. This includes researching the company online. We were interested to read that the company is a crowd-based translation platform. We were interested to see how the process worked. While the company has no negative reports on the BBB website, Gengo reviews written by customers were mostly negative. Still, we placed an order for document translation and hoped for the best.

Services Offered

Gengo translation services are quite limited. We suspect this is due to the nature of crowdsourced translating. There are no localization services offered, for example. Nor do they offer subtitles, video translation, or captioning services. They do however offer translation services for a wide variety of industries. This includes e-commerce, web design, training, software, and more. We placed an order to have a small training document translated. We opted to translate from English into Arabic.

While it is possible to receive translations from English into a variety of languages. The platform can only translate other languages into English. While the variety of languages is nice, there are several languages that are not covered here.

Prices And Add Ons

We opted for business quality translation. We paid 12 cents per word. This is a bit high, but it would not be a bad price if the quality is good (more on that below). There is an option to add on additional services. However, the prices for these are not published on the website. We did not order any add ons.

Quality of Services

A Gengo translation review we read mentioned that this concept is a good one, but Gengo applies it so poorly that bad results are inevitable. Unfortunately, this seems to be the case. Our training document which covered a list of safety procedures for lab technicians was very poorly translated. It was clear that whoever did the work on the translation did not have a clear understanding of the important protocols or the terminology that is commonly used in labs. When we consider the potential for harm when safety rules are not followed in situations like this, a poor translation can be disastrous. We were very disappointed with the results. Fortunately, in our case, the order was placed for review purposes only, and we have access to translators who can review and identify poor translations.

Pros & Cons

This is a lot of information to absorb. Because of this, we have created a summary list of the pros and cons of this translation service. Please consider these before making a decision about using a translation service.


  • Website is Easy to Navigate
  • Upfront Pricing


  • Poor Quality Translations
  • Limited Language Support
  • Prices Are Too High
  • Little to no Quality Control


We are sad to say that this is definitely not the best translation company and we advise everyone to find another one. There are too many quality issues here, and the translation services rates are not budget friendly. Fortunately, we are able to offer reviews on other, better quality translation services.

8 customer reviews of


doesn't recommended this service

Positive: 1

Negative: I payed for a translation in advance. Then they told me they could not assign a translator because my task is too narrow-niche so they won't take any money. However as I tried to withdraw the sum, I found out the platform does not have the withdrawal option! The money are kept on "deposit" to be used for future orders.

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Zara W.

recommended this service

Positive: Used them for the application letter. Everything's fine.

Negative: -

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Tilly C.

recommended this service

Positive: They provide excellent client support. Their website is clear and easy to navigate. The variety of translation opportunities is impressive.

Negative: No discount for bulk orders, plus they require more time than other similar services.

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