TransPerfect.com

Introduction

Having been contacted by several of our audience members for information on TransPerfect, we have decided to investigate the company and write a review. Before we ordered translation services, we decided to find out as much as we can about the company. Unfortunately, things did not start off well as many TransPerfect reviews revealed a large number of unhappy customers and disgruntled employees. While there are no complaints the company is not accredited by the BBB.

To learn more, we placed an order for translation services, made the payment, and then had the translation reviewed by someone fluent in that language. Keep reading to learn more about our experiences.

Services Offered

There are admittedly a wide variety of services offered here. These include localization, translation, interpretation, recruiting and staffing, multicultural marketing, call center support, training, and e-learning, and software localization, and testing. Their technologies include translator tools, machine translation, integration with CMS, and secure file storage. Some of the industries they serve are legal, arts and entertainment, retail, and finance.

We placed an order to have a five-page training document translated from German into Italian. We describe the results of that translation below.

Prices And Add Ons

There are no advertised prices here. Instead, you submit your contact information to Transperfect.com. Then, you are provided a price quote based upon the details of your project. When compared to other services, the prices we paid were quite excessive.

Quality of Services

Our document did come back on time. Unfortunately, even though we specifically requested a human translation, it was clear that a machine had done the bulk of the work. There were issues with nonsensical word usage. This is usually a clear indication that a machine translator was used.

Our Italian speaking reviewer helped us out by taking a look at the document. When he summarized it for us, we knew immediately that several key points were missing, and that other points were completely wrong. It is understandable when large volumes of text require machine translation. However, there was no reason that our small document should not have been translated by a person.

Pros & Cons

The following is a list of pros and cons that we believe will help readers to make a decision.

Pros:

• Translation Available in a Wide Variety of Languages
• Large Service Offerings
• Delivered Work on Time

Cons:

• Poor Reputation Among Consumers And Translators
• Translation Quality is Poor
• Uses Machine Translation When Human Translation is Requested
• Excessively High Prices
• No Upfront Pricing

Summary

Regretfully, we must strongly suggest that consumers not use TransPerfect Translations. The quality of work and customer service is exceedingly poor. Because other reviews and consumer complaints largely match our negative experience, we feel safe in stating that this does not appear to be an isolated case. We also do not believe that this large number of unhappy customers and employees is due to grudge holding.

Fortunately, there are high-quality translation services available. We encourage everyone to continue reading our reviews. We are confident that there is at least one translation site profiled here that is perfect for anyone’s unique translation needs.